Wi-Fi connects to network, but no internet access Leave both unplugged for about 30 sec to 1 minute;. Paul, Computer support St. Reviews indicate that picture quality and DVR service are less than adequate for DirecTV Now compared with Comcast so I am think I may be ready to cut the cable and give either DirecTV, Sony Playstation Vue, Sling TV, YouTube TV, Hulu Live TV or Amazon TV a try and just keep the Internet service ($60) from Comcast. Comcast said that it was completely normal, and didn't consider it to be a problem. If you are a subscriber to Comcast, and you find that your internet has become frustratingly slow, there could be certain factors that may be causing your internet to slow down. When i turn off my tv i have to unplug the hdmi cable and plug it back in?. Focus on the speed. iMac won't connect to internet anymore using wireless Unplugged, the (original) battery ran down to zero. Comcast's home internet data caps are going live for a majority of customers starting November 1st, the company announced today. I then plugged everything back the way if was and now I have no Internet connecton. Jun 27, 2015 · Fed up with Comcast? How to avoid getting swindled by the cable company. Once it came back on, I've had no internet. We recently got a new Modem/Router All-In-One thing from Comcast (Model **** TG862) since our old one was breaking down. You don't have to rent Comcast's equipment. Pros: Unlike most competitors, this is a dual-band WiFi router and cable modem in one convenient package. How I Found 3 Ways to Get Rid of Comcast XFinity Modem Rental Fee. The main lights you want on the typical Comcast/Xfinity modem would be the "Power" light and the "Online" light. 00/month to rent a cable modem. Like most people, she said she probably wouldn't know what to do if she wasn't able to get online while I was gone. My laptop can connect to the router-modem but not the internet. Paul Minnesota, How to fix your internet before calling CenturyLink or Comcast Charter, How to Start a Computer Repair Business, Minneapolis-St. Now that your router and modem have been properly restarted, it's time to test to see if the problem went away. Comcast 30-day money-back guarantee does not apply to Xfinity Prepaid Instant TV. 2 other computers are connected to this network with no problem. Read reviews and complaints about XFINITY/Comcast Internet Services concerning billing, services and more. Since my friend was now technically a new internet customer because the service was mistakenly disconnected, he was eligible for the promotional. How to replace a Comcast Triple modem, WiFi router and cable box. You're not the first one to wonder how to reset a modem or router from Comcast/ Xfinity. Unplug the power cord from the modem and your router. After trying the obvious things like power cycling all networking devices, I noticed the cable modem was quite hot. Get a free quote today for speeds up to 1 Gig. Now I get the full 25 mega-bits. Turn your device back on. A map from DownDetector. Hooking up directly to the PC from the comcast modem works fine (that is how I'm posting now). Has no effect on my networking here, modem and everything just continues to work fine. We strongly recommend customers buy a modem and avoid renting one from Comcast. I've just bought a new router-modem (lynksys x2000) to replace my old modem. I'm letting it sit now for a little bit before I try again. Very little TV and only on 1 set. Knowing that finding the best router for Comcast Xfinity is important for us to be connected; the BlueGadgetTooth team reviewed, researched and tested multiple wireless routers and modem router combo units to find the top picks for you. The main plug that goes into the wall was unplugged from the xfinity box. Power status and Camera status are both Green. I have Uverse. Comcast's high-speed Internet service is provided to your business through a coaxial cable that carries television and Internet signals. Wi-Fi connects to network, but no internet access Leave both unplugged for about 30 sec to 1 minute;. You will need your new account number to complete activation. Help again, and thanks!. I believe somehow the wireless router lost the dns server info from the modem. At Ookla, we are committed to ensuring that individuals with disabilities can access all of the content at www. If the cable modem is visible to Comcast Xfinity, reboot the computer, laptop, router, or. However, the internet and cable channels are really good. By Nate Rand. BTW, my phone is thru OOMA. I just received a brand new HP Pavilion dv7 Notebook PC. Why Is My Comcast Internet So Slow. I would hope this is going to be a small user base for a setup like this. Wait for the Internet light to turn green. If i reset my comcast cable box will i lose my recorded shows? How long do you wait after reset of comcast cable? Moved comcast cable box now doesn t work. (This is the "Renew IP Address" button in the "Status" tab of the admin console) The Comcast cable modem should now think it's connecting directly to your PC and your Linksys router should now be. Pros: Unlike most competitors, this is a dual-band WiFi router and cable modem in one convenient package. It typically points to a network connectivity issue that is preventing your device from reaching the Netflix service. I spoken with comcast and they have a strong signal to the house 7. Certain areas also have access to Gig-speed internet, Comcast's ultra-fast fiber internet option. 1, you really are buying the best possible modem to use with Comcast Cable. It makes no sense why it would just stop working. Setting up your cable modem to connect to the Internet; Model 5241: Troubleshooting your Zoom Cable Modem connection; Known issue with Comcast service (blinking ONLINE light) Setup and activation for Comcast XFINITY; Model 5341J/5345: No Internet connection after a sudden outage, with use of router connected to modem. I called Comcast to reconnect the internet service. 0 Model 5341J (to Comcast) Desktop Computer (Windows 7) also connected to Router. Having intermittent internet connection issues. Supports wireless hard drive sharing among devices. After I switched to Verison DSL, my internet connection became FASTER and cheaper!. I'm currently at the library, which means, once again, my computer is screwed up. As we were running through the list, we came across the Comcast modem and the router we use for our high-speed Internet connection. My first idea was to call Comcast about its cable modem, but Comcast said the modem was working right. I am only running one digital cable box, one TV on cable, thet TV card on cable, and cable internet. I have had a Comcast tech come out and hook up my new modem, check/replace my lines/wires and connect the mcell to the unit. I plugged it back up and it seemed fine. While it shouldn't be necessary to restart your computers and other wireless devices, you may need to at this point, especially if some of your devices have come online and others haven't. The new modem rental fee has increased to $10/month. When i turn off my tv i have to unplug the hdmi cable and plug it back in?. Comcast has a code for a customer owned modem or a leased modem. Comcast does not show outages in the San Jose area. x IP address on my main computer, I was instructed to and replaced my modem with a 1000BaseT model , replaced all ethernet cables with Cat6, and replaced the network card on my main PC with a D-Link 10/100/1000 mbps. First, the short version of the problem: My Zoom 5341J modem provides a great internet connection when hooked directly to a computer, but no internet connection when run through a router. Then I could access the internet again Now, every time I use the p2p software to download large files, e. We have unplugged and restarted the modem and router. When you receive a cable TV set-top box from Comcast, it will need to be activated before you can receive channels on it. After trouble shooting it I called Comcast. They reported my signal low. Get a free quote today for speeds up to 1 Gig. Test your Internet upload and download speeds to see how Comcast Business Internet compares to the competition. In most areas, Xfinity offers internet speeds between 25 and 250 Mbps. I tried resetting by disconnecting the cables and modem for 30 minutes, plugged it. All worked perfectly for about 2 months now I can't get the Mcell to work. One last refresh of the modem happened automatically and in another 3 minutes I was connected to the internet. Xfinity WiFi is the largest WiFi network in the U. However, in some cases, you may need to manually configure or activate the wireless feature. I did not move any wire, kept it in the same spot, and did no change any settings. After I switched to Verison DSL, my internet connection became FASTER and cheaper!. The process to reset Comcast modems or reset Xfinity modems is generally a straightforward, but the exact procedure depends on the modem or router you have and whether it is wireless. There are no voice modems for Gigabit available on the retail market. Comcast 30-day money-back guarantee does not apply to Xfinity Prepaid Instant TV. Paul IT Support, Modem problems - Comcast, Reset Your Cable Modem or. Comcast's Xfinity internet service was down in many parts of the US on Monday. I too would recommend not messing with consumer grade equipment - but, with that said, a Comcast modem in Bridge mode and then your EA4500 as the firewall/router/wifi AP should work. Focus on the speed. Motorola Cable Modem Wi Fi Router Comcast Xfinity Spectrum Cox Mediacom Internet The MOTOROLA MB7220 is supported by cable service providers throughout the US, including Comcast XFINITY, Charter Spectrum, Time Warner Cable, Cox, Mediacom, RCN, and more. I am not a gamer and I do not download music etc. What once required a technician to visit your home and connect your Internet service can now be done yourself with a little know-how. Try connecting to. "Limited or no connectivity" Tried various connections and combinations using new ethernet card. Community Experts online right now. There are no voice modems for Gigabit available on the retail market. The Comcast modem separates these signals to offer a pure. The WiFi is connected but it says no internet access. and now the internet will not connect with my router. Save on XFINITY Digital Cable TV, High Speed Internet and Home Phone Services. Then I could access the internet again Now, every time I use the p2p software to download large files, e. I'm currently at the library, which means, once again, my computer is screwed up. So, we took the time to look at 3 different plans Comcast offers: all with 50Mbps down internet. I have Uverse. To help fix your 'no internet access' issue, we are going to list down nine steps that should fix it. This allows the cable modem to connect to the appropriate channels for communication. My download speeds were maxed out at 15 mega-bits on the old modem. net, please use another supported browser. I reset the modem with the on/off button; no internet. Community Experts online right now. Hooking up directly to the PC from the comcast modem works fine (that is how I'm posting now). Xfinity WiFi is the largest WiFi network in the U. I am only running one digital cable box, one TV on cable, thet TV card on cable, and cable internet. Comcast charges $20 for internet installation, but the fee is waived for customers who opt to install themselves. Xfinity Prepaid Internet required. I had to switch desks so I marked all the cables and unplugged the computer from the router and the modem. I completely powered off and unplugged the printer/copier. If a Comcast representative didn't come to your house to install cable, you'll need to. No Netflix, Hulu etc. It is now just working because the modem is directly connected to the laptop. You can buy your own modem and router combo from a list of approved devices on Xfinity's. Similar help and support threads Thread: Forum: internet connection has limited or no connectivity hello SevenForumers, i am new to this but it was recommended to me. Focus on the speed. I don't know if there could be any connection,but for years now with T-Online. I've had the same set up - an ASUS router and this 5341J modem - for. Unfair to businesses to not take ownership of your service issues. If Prepaid Internet is not maintained, unused Prepaid Instant TV automatically expires and no refunds will be provided. However, the internet and cable channels are really good. Called the "Xfinity Terabyte Internet Data Usage Plan," the cap. So, let's get started. The new modem rental fee has increased to $10/month. With Comcast Xfinity currently being the biggest ISP in the United States offering Gigabit speeds, you are likely here for a Comcast Gigabit modem. Prices range from $30 to $60 per month for these plans if you choose the no term agreement option. Test your Internet upload and download speeds to see how Comcast Business Internet compares to the competition. Internet is down. Comcast, the cable TV giant, is the biggest name in the low-cost internet business with a program called Internet Essentials. Comcast's high-speed Internet service is provided to your business through a coaxial cable that carries television and Internet signals. Last time Comcast was here on August 2016. Started with the entire ecosystem unplugged 2. Two months ago I first starting having a problem where the internet. Try connecting to the Internet. It is suspected that Comcast does this to help keep their subscriber numbers artificially high. 95 per month instead of the $40-60 (after teaser promotions) the company charges for its lowest cost basic plan. Because I was receiving a 169. I've reset it/unplugged it a few times with no different results. Buy A Comcast / Xfinity Approved Cable Modem A guide to finding a modem that works with your Comcast (Xfinity) Internet Service As of now, there is no modem that. As is the case with many cable providers, you can bring your own modem and router to the party and, over time, save big bucks. so now he wants me back there) No. The Motorola modems are having issues right now (either speed or dropping connections) with some Comcast areas. To RESTART (reboot) your modem: Unplug the power cord from the back of the modem. Boom, the internet is working again. "Limited or no connectivity" Unplugged hub, plugged it back in, let it reset. Now I get the full 25 mega-bits. It is suspected that Comcast does this to help keep their subscriber numbers artificially high. My internet went down again earlier tonight, but this time I skipped calling for support and immediately went about re-entering the PPP password in the modem settings. mydeviceinfo. Internet is down. To that end, Comcast is offering affordable home internet-only plans to potential customers all over the country. Having intermittent internet connection issues. To speak to a Customer Service expert, call 1-800-XFINITY. Not available in all areas. If you are having Xfinity Internet connection problems, troubleshoot your connection with these step-by-step. If i reset my comcast cable box will i lose my recorded shows? How long do you wait after reset of comcast cable? Moved comcast cable box now doesn t work. Then I could access the internet again Now, every time I use the p2p software to download large files, e. I have had Comcast cable internet for about 3 years now and have always used the same RCA cable modem and have had no problems. Re: New modem but now no Internet connection If you still have possesion of the old modem the service is likely still assigned to it. This modem gets a special mention because it's one of the only retail modems to support Comcast their modem's role in Internet safety. Power status and Camera status are both Green. "Limited or no connectivity" Unplugged hub, plugged it back in, let it reset. Hooking up directly to the PC from the comcast modem works fine (that is how I'm posting now). How to Hook Up a Comcast Cable Box. I have an Arris modem for Internet and phone service that has been working very well for several years up to yesterday when all the lights began flashing in unison (except the "link" - Internet. or CMac may also be what. Turn your device back on. For now the basics for a consumer will be covered. Cable Modem Wi Fi Router Comcast Xfinity Spectrum Cox Mediacom Internet Black MOTOROLA MB7220 (8x4) Cable Modem, DOCSIS 3. the speed and service of my CenturyLink DSL internet service. iMac won't connect to internet anymore using wireless Unplugged, the (original) battery ran down to zero. Comcast charges $20 for internet installation, but the fee is waived for customers who opt to install themselves. Ask for a newer XB3 gateway device. If your guests are experiencing issues with your Xfinity® WiFi hosted hotspot, see these troubleshooting steps to help solve. Now that you have your new cable modem working, you can hang up with Comcast and do the following. The problem is these modems are brand new as of January 2019 and always out of stock so you just have to order it now and wait, and wait, and wait. My modem came unplugged last night now I have no internet connection, Don't know how, Everything was fine then jus - Answered by a verified Network Technician. Today, yet again, I'm moving things around and the modem gets unplugged by accident. Both of those should be solid lights, not flashing. Follow the troubleshooting steps for your device below to resolve the issue. I called comcast and they failed in helping me. To speak to a Customer Service expert, call 1-800-XFINITY. A short video on how I improved the speed and service of my CenturyLink DSL internet service. Losing internet connection when cable is unplugged and plugged back in - posted in Networking: Hi, I recently bought an Asus S400 laptop with Windows 8 (now upgraded to 8. What once required a technician to visit your home and connect your Internet service can now be done yourself with a little know-how. I've turned off and on, unplugged the ethernet, hit the reset button, had comcast reboot the internet and nothing. Comcast said he used too much data—so he opted to live without home Internet his wireless router unplugged, though the modem itself was plugged in. If the cable modem is not visible, Comcast Xfinity can give you instructions to verify why the cable modem does not connect with your high-speed Internet service. Comcast seems to not care about the bridged network as much. I bought this modem in April when I upgraded the speed on my cable internet from Cox. Contact to Comcast tech support and they still unable to solve the problem on their end, and they wants to send the technician to come over my place. Ask for FREE. The on-site tech is expected to visit Monday or Tuesday. I do not record. Very little TV and only on 1 set. Now, I am no longer paying the ridiculous $13 per month rental fee for a Comcast modem - and I want to share how you can do the same. Cons: Nearly twice as pricey as many of its competitors. Now that your cable modem is connected, do this: It normally takes 5 to 30 minutes to establish an Internet link the first time a cable modem connects to a cable service provider. I've rebooted both the router and the modem about 200 times through all of this, rebooted my computer at least a dozen times. If i reset my comcast cable box will i lose my recorded shows? How long do you wait after reset of comcast cable? Moved comcast cable box now doesn t work. Comcast seems to not care about the bridged network as much. Verify you have unplugged the correct cord by checking that all the lights on the modem are turned OFF. If so, do that now. iMac won't connect to internet anymore using wireless Unplugged, the (original) battery ran down to zero. " That seemed like BS, so I unplugged both my modem and my Apple Airport Extreme wi-fi router for a few seconds and then everything started working normally again. Test your Internet upload and download speeds to see how Comcast Business Internet compares to the competition. Monthly modem rental fees, now $8 and likely to increase to $10 across the country in the future, are a major earner for Comcast, bringing in $275-300 million quarterly. Enjoy entertainment your way with great deals on XFINITY by Comcast. Prepaid Instant TV: Restrictions apply. The company isn't changing its corporate name, but it's announced plans to rebrand its consumer services--TV, Internet access, and phone--as Xfinity. I plugged it back up and it seemed fine. Locate the "Reset" button on the front or back of your modem. Reviews indicate that picture quality and DVR service are less than adequate for DirecTV Now compared with Comcast so I am think I may be ready to cut the cable and give either DirecTV, Sony Playstation Vue, Sling TV, YouTube TV, Hulu Live TV or Amazon TV a try and just keep the Internet service ($60) from Comcast. Jun 27, 2015 · Fed up with Comcast? How to avoid getting swindled by the cable company. The non-WiFi modems available are the Arris model TM822R and the Cisco model DPC3008 (which only has internet capability - no phone jack). The problem is these modems are brand new as of January 2019 and always out of stock so you just have to order it now and wait, and wait, and wait. I do not record. May not be combined with other offers. How to fix your internet cable modem How to buy a modem and router for Comcast Xfinity in. I was able to access the internet for about a half hour and then lost the internet connection again. the speed and service of my CenturyLink DSL internet service. Now some background. Last night I discovered that someone unplugged the xfinity box. that modem with Comcast for more than. I have had Comcast cable internet for about 3 years now and have always used the same RCA cable modem and have had no problems. Boom, the internet is working again. Prior to this, I had been connected to wifi but just IE was not working. You don't have to rent Comcast's equipment. Once it came back on, I've had no internet. It says that I am connected through my broadband with my direct line connected to my computer but I still cant get an internet webpage to come up. After trying the obvious things like power cycling all networking devices, I noticed the cable modem was quite hot. I restarted the computer , the router and the modem and still does not work. No lines, no waiting. Connect the Linksys router to the Comcast cable modem. How to Hook Up a Comcast Cable Box. brand modems, the company is now. I too would recommend not messing with consumer grade equipment - but, with that said, a Comcast modem in Bridge mode and then your EA4500 as the firewall/router/wifi AP should work. Locate the "Reset" button on the front or back of your modem. Verify you have unplugged the correct cord by checking that all the lights on the modem are turned OFF. Buy Frontier Modems and stop renting with a large variety of Compatible Frontier Modems approved for 2019 Frontier internet. Even bettter, if you also have their phone service, ask for an eMTA (modem with phone support but no built in router) such as an ArrisTM722 or newer and better TM822. I get it 50/50 on the networks I set these modems to bridge mode into. Nothing seems to be out of the ordinary with the modem. Restart Devices. Here are the steps that I have had success with to get a Linksys router to talk to a Comcast cable modem. Get a free quote today for speeds up to 1 Gig. They reported my signal low. Zoom Cable Modem 3. This allows the cable modem to connect to the appropriate channels for communication. Getting a Linksys Router to work with Comcast. Okay so I was having Internet problems on my new laptop, and after talking to a friend, he suggested that I unplug the modem and router then plug them back in. I tried resetting by disconnecting the cables and modem for 30 minutes, plugged it. It typically points to a network connectivity issue that is preventing your device from reaching the Netflix service. Tried the nuclear option. Supports wireless hard drive sharing among devices. Try connecting to. You can activate your cable box online or by calling Comcast. I'm currently at the library, which means, once again, my computer is screwed up. When it comes to DOCSIS 3. A map from DownDetector. Update: I've also written more broadly on how to get rid of your ISP modem rental fee (even if you're not with Comcast). My download speeds were maxed out at 15 mega-bits on the old modem. I restarted the computer , the router and the modem and still does not work. I've rebooted both the router and the modem about 200 times through all of this, rebooted my computer at least a dozen times. i am currently on a desktop, because my laptop has an issue, whenever connecting to a network it works for a short while then it stops, i am still connected to the network but with no internet. Comcast, the cable TV giant, is the biggest name in the low-cost internet business with a program called Internet Essentials. I did not move any wire, kept it in the same spot, and did no change any settings. I have unplugged my modem a thousand times, I call and get nothing from the Comcast. Disconnect the wireless router from the modem. Base Station shows Internet status of Amber, which is connected to Router but could not get an Internet connection. "Limited or no connectivity" Tried various connections and combinations using new ethernet card. Since my friend was now technically a new internet customer because the service was mistakenly disconnected, he was eligible for the promotional. Enjoy entertainment your way with great deals on XFINITY by Comcast. Now I have no internet, cable, and phone service. Comcast recently increased the monthly equipment fee from $11 to $13 for the Xfinity wireless gateway that I use to connect to the internet, so I decided to finally do something about it. Today, yet again, I'm moving things around and the modem gets unplugged by accident. Best Gigabit Modem For Xfinity Comcast DOCSIS 3. I was able to access the internet for about a half hour and then lost the internet connection again. Reset the Comcast cable modem and let it cycle through 3. Comcast has the largest market share in the US in both Cable TV and Broadband Cable Internet services. Xfinity Prepaid Internet required. The signal seems good and local area connected correctly Any thoughts ? Thanks, Max. I did a hard reset on my comcast cable box now wont work? To save energy, will it hurt my lcd tv/and my cable box to unplug them everyday?. So, let's get started. the speed and service of my CenturyLink DSL internet service. I've rebooted both the router and the modem about 200 times through all of this, rebooted my computer at least a dozen times. Turn your device back on. Disconnect the wireless router from the modem. I plugged it back up and it seemed fine. Order Frontier modems now. Errors regarding unplugged network cables have several potential causes. I have Comcast internet including a modem and router, both installed by the company around 6 months ago (details below). I got my cable internet activated and Comcast installed a new modem. Still no internet. There are no voice modems for Gigabit available on the retail market. All worked perfectly for about 2 months now I can't get the Mcell to work. I've just bought a new router-modem (lynksys x2000) to replace my old modem. It says that I am connected through my broadband with my direct line connected to my computer but I still cant get an internet webpage to come up. Paul, Computer support St. Connect the cable modem to the cable and then with a cat 5 cable to the 1184 WAN port and the PC to an 1184 LAN port with another cat 5 cable. iMac won't connect to internet anymore using wireless Unplugged, the (original) battery ran down to zero. If the cable modem is visible to Comcast Xfinity, reboot the computer, laptop, router, or. A few times recently, I will suddenly lose connectivity. Certain areas also have access to Gig-speed internet, Comcast's ultra-fast fiber internet option. @Comcast's services and equipment suck. Make sure that you have cable installed. A few weeks ago we changed to Comcast cable. Xfinity Prepaid Internet required. x IP address on my main computer, I was instructed to and replaced my modem with a 1000BaseT model , replaced all ethernet cables with Cat6, and replaced the network card on my main PC with a D-Link 10/100/1000 mbps. An Xfinity compatible wireless modem allows you to easily and conveniently share your bandwidth. Reset the Comcast cable modem and let it cycle through 3. Prepaid Instant TV: Restrictions apply. Not connected to the Internet. I don't know if there could be any connection,but for years now with T-Online. and in order to refresh it, i unplugged the power cord, and plugged it back in. Along with the price of internet subscriptions, Comcast charges users an additional $13. A map from DownDetector. I am only running one digital cable box, one TV on cable, thet TV card on cable, and cable internet. Because I was receiving a 169. Get a free quote today for speeds up to 1 Gig. When I first moved to my existing home, I signed up for Comcast high-speed Internet, with wireless networking (wifi). so now he wants me back there) No. After I plugged it in, the DS/US started flashing and the online light is off. Just replaced the modem/router a week ago due to it just not working and now the replacement unit is acting up as well. "Comcast Internet Essentials is a customer acquisition program in disguise. I have Comcast internet including a modem and router, both installed by the company around 6 months ago (details below). My modem came unplugged last night now I have no internet connection, Don't know how, Everything was fine then jus - Answered by a verified Network Technician. Comcast charges $20 for internet installation, but the fee is waived for customers who opt to install themselves. Now I have no internet, cable, and phone service. I followed these steps and I was back online. Started with the entire ecosystem unplugged 2. You're not the first one to wonder how to reset a modem or router from Comcast/ Xfinity. As we were running through the list, we came across the Comcast modem and the router we use for our high-speed Internet connection. Fix — WiFi Connected But No Internet Access 1. Internet has no GetHuman2010813's customer service issue with Comcast from January 2019. Time Warner is no help since I can get online with the modem connected to my computer so it's not their problem. It's very simple as I had a Comcast modem also and went to Best buy and Purchased a wireless. Comcast has caught on to the fact that people want to watch content when and where they want. Jun 27, 2015 · Fed up with Comcast? How to avoid getting swindled by the cable company. When I try to connect to my internet, it connects, but attempts to "identify" the connection for about 10 seconds then it says "Undentified network" and fails to have internet access. Verify you have unplugged the correct cords by checking that all the lights on the modem/router are turned OFF.